While telemedicine platforms aren’t necessarily new to the scene in Singapore, you might still be wondering how they work, how to know if they’re legitimate and what to expect when you do use a telemedicine platform.
Here’s everything you need to know about Zoey, the digital clinic for women that offers sexual healthcare and much more:
1) Born in the Midst of a Pandemic
During the 2020 circuit breaker in Singapore, Ethel Tan realized how incredibly inconvenient and stressful it was to go down to a clinic amidst the strict restrictions just to get a refill prescription of her birth control. While there were several pre-existing telemedicine platforms in Singapore that offered birth control pills, not only were the deliveries lackluster (with medications only being delivered a day or two later), they were also quite expensive.
Noticing the gap in the market, this spurred Ethel Tan and her co-founder Sean Low to set up Zoey, a telehealth company in Singapore that provides women the healthcare they need in a convenient and affordable way.
2) Don’t Worry it’s Legit
As mentioned earlier, telemedicine platforms aren’t exactly new to Singapore. However, you still might be concerned about the legitimacy of both the clinic and the doctors on their platform.
Co-founders Ethel and Sean assure that all the steps of the treatment prescribed to the patient have been vetted and verified by a team of medical experts. The doctors on Zoey come with over 20 years of experience in their relevant fields and have been certified by the Singapore Medical Council. Zoey is also listed as an approved direct telemedicine provider by the Ministry Of Health (MOH)
3) The Doctor’s in the House
-Say goodbye to having to travel to the clinic and waiting in long lines! With Zoey, you can see a licensed doctor from the comfort of your own home. Once the online medical evaluation is complete, you’ll be able to schedule a tele-consult at your convenience where doctors will be able to prescribe you the medication you need.
Zoey will then have those medications discreetly delivered right to your door within 4 hours at no additional charge.
You heard right! You’ll be able to see a doctor, get a prescription and have your medication delivered, all in the same day. And you didn’t even need to leave the house for it.
4) Discretion is Key
Given the sensitive nature of getting birth control pills, emergency contraception, and other treatments, Zoey has made discretion central to its company’s ethos and how it operates its business. As mentioned earlier, you would have to fill an online medical evaluation before speaking to a doctor. This is two-fold, as it not only allows Zoey’s panel of doctors to better understand your condition and concerns, but it also makes the consultation process easier and less awkward with the hard questions out of the way.
Medications are delivered in a nondescript package and co-founder Ethel assures that even billings for the medication will not show up on your credit card bill.
Now that’s how you keep a secret.
5) Broadening Its Horizons
-Besides providing sexual healthcare, Zoey aims to be an inclusive platform and able to cater to all aspects of women’s healthcare. Having observed that other digital clinics were focused only on sexual health, co-founder Ethel wants Zoey to have a more holistic approach to women’s healthcare rather than simply focusing on the physical aspect of women’s health.
Zoey has since expanded its services to include individual therapy at affordable prices, smoking cessation, acne treatment, weight loss treatment, and many more. Ethel hopes that one day, Zoey grows into a comprehensive one-stop-shop for all things women’s health and it redefines women’s expectations of digital clinics and telemedicine platforms.